Your privacy is important to us

We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That's why protecting your information and being clear about what we do with it is a vital part of our relationship with you. 

Our Privacy Policy outlines how we do this, in accordance with the Privacy Act 1993 and Health Information Privacy Code 1994. Please take the time to read our Privacy Policy. Here are the basics to give you an overview of the care we take with your personal information:

  • We collect personal information from you during your interactions with us and from others with your consent.

  • We generally record inbound and outbound telephone calls for operational and training purposes.

  • We collect only the information we need, including your health information.


  • We use your information to provide you with insurance services.

  • We may also use it for other purposes, if permitted or required by law.

  • We share your information with third parties with your consent, or if required by law.

  • We may also share your information with third parties in order to provide insurance services to you.

  • We store your information here in NZ and with trusted overseas data storage providers.

  • Wherever it is, we take all reasonable steps to ensure that it is safe.

  • You can ask us for a copy of the information we hold about you, or to correct it, by calling 06 870 3012 (+64 6 870 3012 if overseas), emailing us at, or writing to us.

  • You have the right to make a privacy complaint and we will try our best to resolve it.

During the course of our relationship with you, we may tell you more about how we handle your information. This could be when you complete an application or claim form, receive terms and conditions or a product disclosure statement.  When you receive this further information, please consider it carefully. Please also visit our website regularly as we update this policy from time to time.